When canceling appointments, you’d want to make sure that these appointments are not just removed from AppointmentCore but also from Infusionsoft or any other calendars or software that you might have connected to AppointmentCore.
Deleting all event records from your calendars will make those time slots available for scheduling. Doing so also prevents AppointmentCore from mistaking canceled appointments for active ones and triggering any scheduled automation, such as reminders.
Below are recommended methods for properly canceling appointments:
- Cancel an appointment using the link in the confirmation email
- Cancel an appointment from your AppointmentCore calendar
- Cancel an appointment from the Appointments page of AppointmentCore
Cancel an appointment using the link in the confirmation email
Open the confirmation email delivered to the email address authorized to receive appointment notifications. Click the link in the email to cancel or reschedule an appointment. You will then be directed to the Manage Bookings page. |
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Click the Cancel button on the Manage Bookings page. Click the Yes - Cancel it button to confirm the cancelation. You’ll see an on-screen message saying that the appointment has been canceled. |
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Cancel an appointment from your AppointmentCore calendar
Navigate to the left panel of your My Dashboard screen and select Calendar. |
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From the Calendars page, find the appointment you would like to cancel and click on it. |
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Click the Cancel button from the pop-up box that appears. Confirm the cancelation by clicking the Confirm & Close button in the second pop-up box. The canceled appointment should disappear from your Calendars page. |
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Cancel an appointment from the Appointments page of AppointmentCore
Navigate to the left panel of your My Dashboard screen and select Appointments. |
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Click the arrow next to the appointment name that you’d like to cancel or delete, and select Delete from the dropdown menu. Click Confirm & Close in the pop-up box. The confirmation message "Booking was cancelled" should show in the upper-right corner, and the appointment should disappear from the Appointments page. |
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